Privacy Statement Your privacy is as important to us as it is to you. We will never sell or rent information about our customers. At coloradogoldsmith.com, we save information and E-mail addresses if we think we'll need to refer to them later when we communicate with you. Safe Shopping Policy Each online purchase you make from coloradogoldsmith.com is backed by our security and privacy statement. Our secure server software encrypts personal information, ensuring that Internet transactions stay private and protected. No Credit Card Risk. We utilize SSL Technology (Secured Sockets Layer) which uses advanced encryption methods to ensure that the information you send us is secure. Quality Guarantee Return Policy We guarantee against defects in workmanship or materials on all of our products for 1 year after the purchase date. We will gladly replace or repair the item at no cost to you. If you find a defect, simply call our number at (970)530-1544 for instructions on how to obtain a replacement or schedule a repair. Please return product in a carrier approved shipping package within 1 year of date of purchase. Free Shipping coloradogoldsmith.com offers FREE shipping for most items as long as they are shipped within the continental US (excluding Hawaii and Alaska, tax free except in Arizona). Your order will likely be shipped via USPS Priority Mail. In some circumstances, we may choose another highly qualified party. Orders are normally shipped within 10 to 14 business days. Please make sure you enter the correct information in the correct fields on our order forms, or your shipment may be delayed. We also offer the following shipping methods at a minimal cost to you: UPS 2nd Day Air UPS Next Day Air FedEx Ground FedEx Next Day Air All products shipped by coloradogoldsmith.com are traceable. Customers will receive tracking information of shipped orders directly by email from coloradogoldsmith.com on the day after shipment. You can visit the USPS web site, Fed Ex web site, or the UPS web site with the tracking number we supply. Our standard delivery area is within the lower 48 continental United States. Most items can be shipped to Alaska, Hawaii, US Territories or even internationally (additional shipping charges will be incurred). To contact us regarding shipping outside of the continental US, please send e-mail to ron@elkjewelry or call (970)530-1544 and we will provide a shipping quote prior to processing. Cancellation Policy Because each piece is custom created in shop, we are not able to accept cancellations once an order has been placed. We encourage our customers to establish contact with us to ensure the item is exactly what you want. Once at item is shipped the terms or our Returns policy will take effect.